Terms & Conditions
Effective Date: 1 November 2026
Welcome to ent.rounak-jain.com, operated by Rounak Jain ("we", "us", or "our").
These Terms & Conditions govern the use of our website and orders for our Post-Treatment Care Videos and related services, including complimentary orders.
1. Our Services
We provide digital Post-Treatment Care Videos intended for use by ENT professionals and ENT clinics.
Our services may include:
- Standard Post-Treatment Care Videos branded with a clinic's name and logo.
- Videos covering selected ENT treatments in available languages.
- Modifications to existing videos, subject to a separate quotation.
- Custom video production, subject to separately agreed specifications and pricing.
The contents, features, and prices of each offering are as displayed on our website or communicated in an accepted quotation.
2. Orders and Information
Customers must provide accurate contact details, clinic information, branding materials, and other information reasonably necessary to fulfil their orders.
Customers confirm that they have the necessary rights or permissions to submit any names, logos, images, or other materials for use in the requested videos.
We may contact customers for clarification or additional information before processing their orders.
An order is accepted for fulfilment once the applicable payment has been confirmed and the order details have been accepted by us. No payment is required for a confirmed complimentary or zero-total order. If we cannot fulfil a paid order, we will contact the customer to arrange an appropriate resolution in accordance with applicable law.
3. Pricing and Payment
Prices are displayed in Indian Rupees unless otherwise specified.
Applicable taxes or additional charges, if any, will be disclosed before payment.
Payments are made through UPI using your chosen bank or UPI app.
Orders requiring additional editing, customization, or new content may be subject to separate quotations and payment terms.
4. Video Preparation and Delivery
Videos are prepared using the clinic information, branding materials, treatment selections, language preferences, and other details provided by the customer.
Where instruction editing is offered, we will contact you by email or WhatsApp to review and approve the instruction text before video preparation. Approval records your exact saved text; it is not approval of a finished video. Completed videos are delivered without a separate video-preview approval process unless agreed in writing.
Customers are responsible for checking the delivered video and notifying us of any errors or discrepancies.
If a delivered video contains an error attributable to us or does not conform to the agreed order specifications, we will assess the issue and provide an appropriate correction or remedy in accordance with applicable law.
Requests for modifications beyond the originally agreed scope may involve additional charges or revised delivery timelines. Any such charges will be communicated before additional work begins.
Instruction editing allowance
The instruction-editing allowance lets you adapt the standard aftercare instructions for the treatment you ordered. It does not include a different treatment, a substantially new script, additional video editions, new or bespoke visuals, or other custom production unless separately agreed in writing.
For each instruction review, the maximum number of instructions is the original number first presented to you plus four. Each instruction allows up to 300 characters, including spaces, punctuation and line breaks. An original instruction longer than 300 characters retains its original length as its limit. Optional headings have a separate 50-character limit. Deleting, saving, restoring or reopening instructions does not increase these allowances.
Instructions must remain relevant to the ordered treatment and suitable for lawful patient education. Do not use headings, unrelated additions or repeated submissions to evade the limits or obtain work outside the agreed scope. Do not submit abusive, unlawful, misleading or rights-infringing content, or content that we reasonably consider unsafe to produce. The treating ENT specialist remains responsible for clinical suitability; we may ask for clarification or decline a requested change.
You may revise the draft within these limits before approval. Approval locks that version. Later changes require reopening by us and fresh customer approval; additional production work may require an agreed quotation and revised delivery estimate. We will not charge for extra work without your agreement. A request for clarification or correction of an error attributable to us is not misuse and remains subject to your applicable rights.
Production depends on receipt of usable instructions and your approval. If changes fall outside the allowance, we will explain the issue and offer correction within scope or a separate quotation where appropriate. Customer approval does not require us to produce prohibited or out-of-scope content.
5. Clinical Responsibility
Our Post-Treatment Care Videos are general educational materials and are not substitutes for individualized professional ENT advice, diagnosis, or treatment.
The ordering ENT professional or clinic must ensure that an authorised treating ENT specialist reviews the complete delivered video, including its clinical instructions, narration, subtitles, illustrations, and other content, and determines its clinical suitability before using or sharing it with patients.
Customers must not use the videos as a replacement for professional judgment or patient-specific instructions.
6. Intellectual Property and Licence
Unless expressly agreed otherwise, we retain ownership of the copyrights and other intellectual property rights in the videos and their original components, except for third-party materials and customer-supplied branding.
Purchasing a video does not transfer ownership of its copyright.
Use of each delivered video is subject to the accompanying Post-Treatment Care Videos – Clinic Use Licence.
The licence specifies permitted uses and restrictions, including any limitations on redistribution, resale, modification, or sublicensing.
If these website Terms conflict with the specific Clinic Use Licence concerning rights to use a delivered video, the Clinic Use Licence will govern those rights, subject to applicable law.
7. Delivery
Videos and related documents are delivered digitally.
Delivery may take place by email, WhatsApp, or another mutually agreed electronic method.
Estimated timelines and applicable delivery conditions are described in our Delivery Policy or in the accepted quotation.
8. Order Support
For order-related concerns, contact rounakjainofficial@gmail.com with your order reference. We will review the issue and communicate an appropriate resolution in accordance with applicable law.
Our right to cancel for misuse
We may pause work or reject edits that materially misuse the instruction-editing allowance. If the issue is not resolved, we may cancel the affected undelivered video or order. Grounds include repeated attempts to bypass the stated limits, insisting on unrelated or separately quoted work without agreement, or submitting abusive, unlawful, rights-infringing or reasonably identified unsafe content.
We will explain the reason in writing by email or WhatsApp and, where reasonably possible, give you an opportunity to correct the issue before cancellation. We may act immediately where continuing would create a legal or safety risk or involve serious abuse. Ordinary good-faith editing within the allowance is not a cancellation ground.
If we cancel under this provision, we will refund the amount paid for the cancelled, undelivered portion. If the whole order is cancelled before any delivery, this means a full refund. We will explain any allocation for a partially delivered order using the accepted order pricing and process the refund within a reasonable period and any applicable legal deadline. No additional cancellation penalty or automatic forfeiture applies under this provision. This does not limit remedies for defective or non-conforming delivered work or any rights that cannot lawfully be excluded.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
9. Accuracy and Service Availability
We aim to maintain accurate website information and reliable services.
Occasional technical interruptions, errors, or delays may occur. Where necessary, we may communicate directly with customers to complete their orders.
We will notify affected customers of material fulfilment issues and provide an appropriate resolution in accordance with our policies and applicable law.
10. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses arising from unauthorized alterations to delivered videos, uses outside the agreed licence, or clinical decisions made independently by ENT professionals.
Nothing in these Terms excludes liability or legal remedies that cannot lawfully be excluded.
11. Privacy
Personal information is processed in accordance with our Privacy Policy.
12. Changes to These Terms
We may update these Terms from time to time. Changes will be published on this website.
The terms supplied and accepted for an order apply to that order. Later changes do not alter those accepted terms unless expressly agreed with the customer or required by law.
13. Governing Law
These Terms are governed by the laws of India, subject to applicable mandatory legal provisions.
14. Contact
For questions concerning orders, payments, licensing, or these Terms, please contact:
Rounak Jain
Email: rounakjainofficial@gmail.com
Website: https://ent.rounak-jain.com